Please Review Our Policies

Please plan to arrive a few minutes early for your appointment in order to fill out the Client Information Form or download and fill out the form before you come.

Intake Form

Cancellations/No-Shows
We require 24-hour advance notice for any cancellation or rescheduling. A valid credit card on file is required to book an appointment. A fee of up to 100% of the regular service price may be charged for late cancellations. All no-shows are charged at full service price.

PLEASE NOTE: Appointment cancellations can be done via phone call, text message or by logging into your Vagaro account. If you try to cancel by replying to an automated email, your cancellation request will not be received and a late cancellation fee will be charged. 

Late Policy
If you arrive late for your appointment, your therapist will provide massage service for the remaining session time without a service price reduction. Due to tightly booked schedules, we are unable to extend appointments beyond the originally specified time.

AGE POLICY
We kindly ask that you be 13 years of age or older to enjoy our spa services and facility. 

GIFT CARDS
•  Gift cards are redeemable on regular-priced services and may not be redeemed for cash or tips
•  Gift cards are redeemable at both Berkana locations
•  Promo/Free gift cards or coupons must be used by their expiration date - no exceptions. Non-promo cards have no expiration date
•  Some service restrictions may apply
•  Limit one gift card or coupon per service

HSA & FSA cards are accepted!